Resume
|
|||||||||||||
Professional Skills |
|||||||||||||
| Language | English: 9 years support global users | German: Fluent | ||||||||||||
| Software | C++, Java, VB, Python, Pascal, MATLAB | ||||||||||||
| Web | HTML, CSS, PHP, ASP, SQL | ||||||||||||
| Troubleshoot | Procmon, Eventlog, Dump, ETL, iDNA | ||||||||||||
| Automation | PowerShell, Batch, VB, VBA | ||||||||||||
| Reverse | Windbg (user/kernel mode), Assembly, System Calls | ||||||||||||
Work Experience |
|||||||||||||
| 2020.07 – 2025.08 | Microsoft China (Shanghai): Senior Support Engineer (User Experience Team) | ||||||||||||
| 2018.06 – 2020.06 | Wicresoft (Shanghai): Support Engineer (User Experience Team) | ||||||||||||
| 2015.06 – 2017.12 | Continental Tires HQ (Hanover): Working Student (VBA Engineering) | ||||||||||||
| 2010.09 – 2010.10 | 2010 Shanghai Expo Volunteer | ||||||||||||
| 2009.09 – 2011.01 | Student Union Web Department: Built and maintained school website | ||||||||||||
Project Experience |
|||||||||||||
| Microsoft China | Enterprise Case Support | Windows Platform Diagnostics | |||||||||||||
|
• Resolved 1200+ support cases for major global clients like China Unicom, Australian Government, and NYSE. Solved enterprise issues like RDS disconnects, AVD login failures, DCOM access bugs, MSI install problems, RPC errors, ADS login failures, service crashes, and network issues. Cut major failure rates by over 90%, keeping financial, remote work, and government systems stable.
|
|||||||||||||
| Microsoft China | Enterprise Case Support | Windows Platform Diagnostics | |||||||||||||
|
• Resolved 1200+ support cases including clients like China Unicom, Bank of China, Australian Government, and NYSE.
• Delivered deep Windows platform support, solving issues like RDS disconnects, AVD failures, DCOM bugs.
• Handled MSI failures, RPC errors, ADS login issues, service crashes, and network faults. Cut failure rate by 90%+ and ensured system stability.
|
|||||||||||||
| Microsoft China | EE Incubation | Advanced System Debugging Certification | |||||||||||||
|
• Attended Microsoft’s “EE Incubation” program; first to complete 13 courses on Assembly, Windows Internals, Debugging, and Dump Analysis.
• Solved 100+ complex enterprise issues using Procmon, Windbg, and ETW, such as service hangs, deadlocks, and driver conflicts. Reduced fix time by 85%.
|
|||||||||||||
| Microsoft China | Script-Hub | Automation Script Development & Training | |||||||||||||
|
• Led PowerShell and DSC training for 100+ global support engineers. Built and shared 50+ scripts used in 200+ enterprise cases, automating 90% of daily tasks and greatly reducing manual work.
|
|||||||||||||
| Continental Germany | VBA Automation | Reporting & Safety Tools | |||||||||||||
|
• Independently built Excel VBA tools, including energy databases, KPI report makers, and LOTO lock systems. Supported key work in energy, safety, and maintenance. Used in 24 factories and 20,000+ machines, handling 100K+ records monthly. Improved report speed by 95%, cut manual steps, lowered safety risks, and made data flow and work more standard.
|
|||||||||||||
| Personal Projects | Minesweeper Rush & Internal Website | Game & Web Development | |||||||||||||
|
• Independently developed Steam game Minesweeper Rush in C++. Built custom graphics/audio engine. Program under 1MB with optimized resources. Gained 100K players and 95% positive reviews.
• Built and ran a department website using ASP, HTML, and SQL, serving 5000+ users with role control, comments, and data display. Showed full-stack skills in frontend, dynamic features, and backend work.
|
|||||||||||||
Education |
|||||||||||||
| 2013.03 – 2018.01 | Leibniz University Hannover (Germany): B.Sc. in Electronic Information Technology | ||||||||||||
| 2012.03 – 2013.01 | Niedersachsen Studienkolleg (Germany): T-Kurs (STEM) | ||||||||||||
| 2009.09 – 2011.06 | USST (Shanghai): German Major, Second Major in Computer Science | ||||||||||||
| 2003.09 – 2009.06 | Shanghai Experimental School (SES) | ||||||||||||
Hobbies and Interests |
|||||||||||||
| Science, Music, Sports | Digging into root causes; piano, composing; swimming, hiking, traveling. | ||||||||||||
